Our warehouse crew are some of the best in the business and are laser-focused on ensuring you receive your order as quickly as possible.
Read below to find out about our shipping policies for Australian and New Zealand customers and any extra information that might help you when planning your uniform order.
Cargo Crew's domestic orders are shipped via StarTrack Express couriers and shipping costs are automatically calculated at checkout based on the order value per the table below.
Orders will be delivered between 9am and 5pm on business days, and require a signature. Our couriers do not deliver to PO Boxes, so please provide us with a street address for delivery.
In the event that no one is available at the shipping address to sign for a delivery, a note will be left by the delivery driver with instructions for how to book a re-delivery. It is then the responsibility of the customer to arrange a time for redelivery within the conditions set on the note.
ORDER TRACKING
After your order has shipped we will email you with your invoice and a tracking number. The StarTrack website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.
|
Order Value |
Shipping Cost |
|
$0 - $149 |
$12 |
|
$150-$249 |
$17 |
|
$250-$349 |
$20 |
|
$350+ |
FREE |
Shipping costs for Offline Orders with our Client Service team will be calculated & included in your quote.
All shipping costs are listed in Australian dollars.
We aim to process unbranded orders within 1 business day. Refer to our Same Day Order Dispatch promise below for more information. Please allow 2-5 business days for shipment to reach you in metropolitan areas (excluding WA and NT which may take 7-10 days). Shipments to regional areas in all states may also take longer to be delivered. You will recieve a tracking number via email when your order is shipped from Cargo Crew.
Large orders that require logo customisation will take longer. You will be provided with a timeframe with your quote and our team will advise when it is ready to ship.
Please refer to the Startrack website to accurately calculate your order's transit time. During busy periods (i.e. Christmas) please allow for extra delivery time.
Please be aware that we try to ship orders when all items are available to dispatch – rather than shipping part of your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.
Contact us if you have any pre-order items as part of your purchase and would like the available items to be shipped separately.
We stock our full range right here onsite at our Cargo Crew HQ warehouse in Melbourne, Australia. This means we can be laser-focused on getting your orders out as quick as a flash!
Online orders placed by 12:00pm AEST Monday-Friday are also guaranteed to be dispatched the same day.
Please note: Our dispatch promise excludes embroidered items, orders containing pre-order or back-ordered products and festive closure dates.
Please be aware that we try to ship orders when all items are available to dispatch – rather than shipping part of your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.
Please contact us if you have pre-order items as part of your purchase and would like the available items to be shipped separately.
